What’s customer service?

Got some money sent to me, not the first time, but this time it asked to verify that it is me who’s trying to claim it. So I did. Put in my name, social, DOB, even submitted a picture of my California ID...wasn’t enough... they sent an email asking for proof of residence and confirmation for my name etc... okay I did that...still...took 7 calls and 3 days for them to read one document and look at one picture...ridiculous.

Itslaunch about Google Pay, v21.5.23